Verzendbeleid

Last updated: 17-12-2025

Thank you for shopping at Lumineau. Below you will find our shipping terms and conditions. If you have any questions, feel free to contact us at lumi-neau@hotmail.com

1. Order Processing

  • Orders are processed within [3] business days after payment is confirmed.

  • We do not process or ship orders on weekends or public holidays.

  • In case of delays or high order volume, processing times may be extended. We will notify you if necessary.

2. Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic shipping (within [COUNTRY]): [14] business days

  • International shipping: [14 business days]

Delivery times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

  • Tracking updates may take [48] hours to appear.

4. Customs, Duties & Taxes

For international shipments:

  • Customs duties, import taxes, and other fees may apply once the package arrives in your country.

  • These charges are the customer’s responsibility.

  • Lumineau is not responsible for customs-related delays.

5. Shipping Address

Please ensure that your shipping address is complete and accurate.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If you need to correct your address, contact us as soon as possible at Lumi-neau@hotmail.com

6. Lost or Damaged Packages

We are not liable for packages lost or damaged during shipping. If your item arrives damaged:

  • Contact us within [X] hours/days with photos of the product and packaging.

  • We will assist you in resolving the issue.

7. Returns & Exchanges

For information about returns, refunds, or exchanges, please see our Return Policy at:

8. Contact Us

If you have any questions about this Shipping Policy, please contact us at:
Email: Lumi-neau@hotmail.com

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